My last Nokia phone - N73 Music Edition

Yes, I'm giving up Nokia.

I actually bought my N73 Music Edition last year (Dec 06) and after only a day of regular use, the front housing that protects the LCD cracked.

As expected, when I called Nokia, they said I had to pay for the replacement part. They really didn't care that the cheap plastic they used in this supposedly high-end model is brittle its bound to crack even with careful use. Of course since this phone model is new, replacement parts are not available. Add to bigger disappointment, I was advised that if I want them to order the part, I'll have to have my phone booked at their service center, email them the job order, then they can expedite the ordering of the stock. I asked them - if I have to book my phone, will they lend me a service unit while I wait for the replacement? - I didn't bother to wait for the response.

I'm using 'them' because I was practically calling every Nokia service center listed on their website almost everyday. I even emailed them and got the same response.

Oh please Nokia, drop the 'CARE' word from your marketing gimmicks.